U K Insurance

Welcome

This is our online claims service for reporting trips that you have either cancelled or cut short due to Coronavirus (Covid-19).

Your travel insurance provides cover for cancellation due to the Foreign Commonwealth Office (FCO) advising against travel if you are due to travel in the next 28 days. If you are not due to travel in the next 28 days please do not continue with your claim, as it cannot be processed. Your policy also provides cover for cancellation due to illness, including if you need to self-isolate. Please revisit this site to record your claim when your trip departure date is within 28 days.

If you already started your trip, your travel insurance also provides cover for cutting your trip short due to FCO travel advice against travel or all but essential travel to your destination, providing that advice came into force after your policy started and the trip was booked, whichever is later.

Before we are able to process your claim you must have contacted your travel provider to understand if a refund is available and have evidence that you have done this. There is no time limit for submitting a claim.

If you paid by credit card you may be protected under Section 75 of the Consumer Credit Act 1974 and should contact your card issuer for further information. Similarly, if you paid by debit or charge card you should contact your card issuer for advice as you may be able to make a claim under their charge back rules.

Please note that any trips booked on or after 18th March 2020 will not be covered for any claim relating to Coronavirus, as this is now a known event.

For more guidance and advice about Coronavirus, please click here. 


If you do not know your policy number, please enter "0".

Select

Policyholder

Policyholder Address

(**) at least one required, (*) required

Verification

Need Help?

If you need to speak with a claims advisor regarding any policy cover or claims queries, please call us on 0800 051 0154.

If you require technical support regarding upload of information only, you can call us 7 days a week on 01883-779989 between 8am and 9pm.

To see how your information is used, please click here to see our Privacy Policy. 

Due to the increased volumes of claims as a result of coronavirus we are currently aiming to review your claim within 20 days.

 

You can view our privacy notice here

You can view our cookie notice page here

 

© 1999-2022 U K Insurance Limited

Nationwide insurance policies are underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ Registered in England and Wales No.1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number 202810. The Financial Services Register can be accessed through www.fca.org.uk.”