Direct Line

We're sorry to hear you need to make a claim. We understand this can be a stressful time, and want to make things as easy and straightforward for you as possible.

Please be aware this online form is for new claims only. If you have logged your claim with us previously you will need to call us.

Is your property secure and do you have access to these essential facilities?

Kitchen facilities
Toilet/bathroom facilities
Somewhere to sleep
Heating or hot water

If no, then please give us a call on:

0345 246 8412 Monday to Friday (8am - 8pm) or on Saturdays (9am - 5pm).

0345 878 5081 at any other time outside our usual hours.

We would like to remind you that damage to hedges, gates, and fences caused by storm is not covered by your policy.

Your details

Please ensure you fill out the below details correctly. To help us process your claim securely, please provide us with:

Your 8-digit policy number
The main policyholder's name and date of birth
The full address of the insured property

The above information can be found on your policy documents.

To protect your information, we will also ask 2 additional security questions.

If your claim relates to either Landlord or Business cover, please follow the link below to register your claim:

Direct Line for Business

If your claim is to be made on your Home Insurance policy, please continue to complete the below fields:

Policy Number *

Policyholder First Name *

Policyholder Last Name *

Date of Birth *

Select

Security question 1 - How many bedrooms do you have?* *

Security question 2 - What type of property do you live in?* *

Policyholder

Mobile phone number **

Email address **

Policyholder Address

Address line 1 *

Postcode *

Verification

Please tick the box below.

Begin your claim online

Policyholder

Policyholder Address

Verification

We're here to help