Direct Line for Business Landlord

Making your claim online

We're sorry to hear you need to make a claim, and understand this can be a stressful time. 

To help you get back on track as smoothly as possible, please use this online form to tell us what's happened and we'll get your claim registered.

How long will it take?

Most customers register their online claim within 10 to 15 minutes.

Is the property secure and do the occupants have access to these essential facilities? 

  • Kitchen Facilities
  • Toilet/Bathroom Facilities
  • Somewhere to sleep
  • Heating or hot water

If no, then please give us a call on: 0345 303 1753

Things to note

When making a claim, you may need to pay an excess. You can check your policy documents to see how much this amount is. Making a claim could also affect the future cost of your insurance when you renew your policy.

What will happen next?

Once you have told us about your claim, we will run a few checks before getting in touch to let you know the next steps. You can usually expect to hear from us within 1 working day.

Policy Information

Please ensure that when asked to enter your full name, you do so as it appears on your policy documents.



Address (the insured property)

Correspondence Address (where you live, if different)

(**) at least one required, (*) required